Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

Rensino Laundry Products Co., Ltd. works with international buyers on orders for laundry care and related products, including laundry detergent, washing powder, detergent pods, fabric softener, stain remover, and laundry accessories. Order details are reviewed with each customer so product specifications, customization, payment, production, and delivery arrangements are clear before the order proceeds.

1. Inquiry and Product Selection

Send us the product type and intended application, along with your expected order quantity and destination market. To help us assess your requirements, include available specifications, reference images, dimensions, materials, colors, fragrance preferences, or other relevant details. For packaging inquiries, please provide the preferred format, artwork, labeling requirements, and any applicable packing specifications.

2. Customization and Quotation

We review each inquiry according to the product requirements and requested quantity. If you need a customized formula, fragrance, product format, label, or package, provide the relevant details for assessment. The quotation will reflect the confirmed product specifications, customization requirements, packaging, order quantity, and other applicable order conditions.

3. Order Confirmation

Before placing an order, review and confirm the product description, specifications, quantity, customization details, packaging, and delivery destination. Any artwork, labels, or other order documents should also be reviewed and approved where applicable. The order is ready to proceed once the agreed details and order documents have been confirmed by both parties.

4. Payment Terms

Payment arrangements are agreed during order confirmation and depend on the product, order details, and transaction requirements. The applicable payment method, schedule, and currency will be stated in the confirmed order documents or invoice. Please follow the payment instructions provided for your specific order.

5. Production and Quality Checks

Production arrangements are based on the confirmed order specifications and are subject to order details and product requirements. We communicate with customers when clarification or approval is needed during the process. Where applicable, product or packaging details may be shared for review before the order moves to the next stage. Checks are conducted in line with the confirmed requirements.

6. Packing and Delivery

Packing is arranged according to the product, packaging specifications, and shipping requirements. Delivery method, shipping arrangements, costs, and estimated timing depend on the order, destination, and logistics conditions. These details are confirmed with the customer before dispatch. Please ensure that the consignee details and destination information are accurate and complete.

7. After-Sales Support

If you have a question or concern about an order, contact us with the order reference and a clear description of the issue. Photos, packaging details, and other relevant information can help us review your feedback. Rensino Laundry Products Co., Ltd. will communicate with you to understand the matter and discuss appropriate next steps based on the confirmed order details.

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